Delivery Information
All stocked items are despatched within 24 hours of ordering during normal working hours.
Delivery Charges
- Up to 6kg – £8.00
- Up to 15kg – £15.00
The carriage charge for your order will be shown at the checkout stage. You will also have the option to upgrade to Next Working Day Delivery.
The vast majority of Next Working Day deliveries arrive the following working day. However, this is not a guaranteed service, and Damp Supplies UK cannot accept liability for deliveries arriving later than expected.
If you request that goods are left in a safe place or at a specified location, neither Damp Supplies UK nor the courier can accept responsibility for any loss or damage.
Damp Supplies UK cannot accept liability for any financial loss or inconvenience caused by late deliveries, failed deliveries, or items that arrive damaged or incorrect due to third-party courier services.
Disclaimer
At Damp Supplies UK, we take great care in securely packing and dispatching every order. Once your goods have been collected by the courier or postal service, responsibility for their safe and timely delivery rests with the delivery company.
We cannot be held liable for delays, loss or damage that occurs during transit after dispatch. Any claims for missing or damaged parcels must be made directly with the courier using their claims procedure.
To assist you, we will provide proof of postage and tracking details where available. Customers are strongly advised to inspect all parcels upon delivery and report any visible damage to the courier immediately.
If your parcel is lost or damaged during transit, please contact the courier directly. Whilst we cannot accept financial responsibility for courier-related issues, we will do our best to assist you in resolving the matter.
By placing an order on this website, you acknowledge and accept these terms.
Delivery Surcharges
Additional delivery charges may apply for certain postcode areas, including but not limited to:
- Aberdeen – AB31, AB33-38, AB45, AB53-56
- Falkirk – FK17-21
- Outer Hebrides – HS1-9
- Inverness – IV1-3, IV10-28, IV30-32, IV36, IV40-49, IV51-56 & IV99
- Kilmarnock – KA27-28
- Kirkwall – KW1-3, KW5-17
- Paisley – PA20-38, PA41-49, PA60-78 & PA80
- Perth – PH17-26, PH30-44, PH49-50
- Lerwick – ZE1-3
- Belfast – BT1-49, BT51-58, BT60-71, BT74-82, BT92-94
- Isle of Man – IM1-9 & IM99
- Isle of Wight – PO30-41
- Truro (Scilly Isles) – TR21-25
Returns & Exchanges
In accordance with the Consumer Contracts Regulations, you have the right to cancel your order within 30 days of delivery. You are responsible for arranging and paying for the return of the goods, which must be returned in a resaleable condition to qualify for a full refund.
If goods are no longer required, they may be returned within 30 days of delivery. Return shipping costs are the responsibility of the purchaser, and we strongly recommend using an insured service. If goods are returned damaged and the damage was not the original reason for the return, no refund will be issued.
Special offers and product kits must be returned in full and cannot be returned in part.
Due to their nature, the following products cannot be returned for a refund:
- Paints
- Epoxy products
- Tanking renders
- Renovating plaster
- Remedial chemicals
- Any bespoke or specialist products
Please ensure you are ordering the correct products before completing your purchase, particularly where products are intended for contracted works.
At our discretion, we may accept returns outside of the 30-day period.
For specialist products, we reserve the right to apply a restocking charge of up to 35% of the goods’ value, plus the original shipping costs.
Our returns policy applies in accordance with the Consumer Contracts Regulations and does not extend to business-to-business (B2B) purchases or goods purchased for resale.
To request a return, please contact us through our website using the Product Returns form.
All returned goods should be sent to our head office address.
Damaged or Missing Goods
In the unlikely event that your goods arrive damaged, the courier’s delivery note must be signed “DAMAGED” for Damp Supplies UK to process a refund or replacement.
If any items are missing from your order, you must notify us within 48 hours of delivery. Unfortunately, claims received after this period cannot be accepted.
